Description

Job Description Overview: The Server Technical Marketing Engineer plays a critical role in delivering exceptional technical support and product guidance to our most valued customers. This position is instrumental in ensuring customer satisfaction through proactive issue resolution, technical expertise, and effective communication. The ideal candidate will serve as a key liaison between customers and internal teams, driving product excellence and customer success. Essential Duties and Responsibilities: Provide expert-level support for customer escalations and design-in inquiries. Assist post-design-win customers with detailed specification clarifications. Manage and track escalations using a structured ticketing system, ensuring timely updates and resolution or appropriate handoff. Address high-priority escalations from Platinum-level customers that may impact product adoption or sales. Support pre-production sample testing and issue resolution for major customer launches. Facilitate technical training sessions and Q&A forums for customers. Troubleshoot and document customer-specific launch issues and technical challenges. Draft and deliver clear, professional customer communications. Maintain a deep knowledge of customer designs and recommend alternative solutions in cases of product shortages or misalignment. Advocate for customer needs within development and exploration teams while driving resolution through sustaining support. Required Technical Skills: Deep understanding ofAMD and Intel x86 server architectures with proficiency inserver board-level and system-level architecture Experience withUEFI/BIOS configuration and debugging Familiarity withBMC/IPMI, Redfish, and remote management protocols Hands-on experience withRAID configuration, storage subsystems, and NVMe/SATA/SAS interfaces Knowledge ofPCIe architecture and device integration Proficiency inLinux and Windows Server OS installation, configuration, and troubleshooting Experience withvirtualization technologies(., VMware, Hyper-V, KVM) Familiarity withnetworking protocols and configurations(TCP/IP, DHCP, DNS, VLANs) Knowledge of cloud platforms likeAWS, Azure, Google Cloud etc. for server management in hybrid or cloud native environments Ability to usediagnostic toolssuch as oscilloscopes, logic analyzers, and protocol analyzers Experience withsystem performance benchmarking and tuning Scripting skills inPython, Bash, or PowerShellfor automation and diagnostics Understanding ofthermal and power managementin server environments Ability to interpretschematics, datasheets, and technical documentation Qualifications: Education Bachelor’s degree in engineering (Electrical, Computer, Mechanical) or a related technical field. Experience Minimum of 10 years of experience in server-based systems within the technology sector, with a strong background in server hardware and software. Preferred Experience in technical support operations. Direct customer support experience. Excellent written and verbal communication skills in English. Mandarin language proficiency is a plus for collaboration with international teams. Working Conditions Office Environment: Primarily office-based, involving extended periods of computer and phone use. Lab Environment: Occasional lab work including system configuration, issue reproduction, and debugging. Physical Requirements: Ability to lift to 15 pounds. Travel: Occasional domestic and international travel (approximately 20%). Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).