Position Summary 

The Systems Engineer is responsible for implementing and supporting infrastructure solutions, ensuring optimal performance, security, and reliability. This role involves project work related to infrastructure architecture, virtualization, containerization, storage, and team collaboration. The Systems Engineer is also responsible for on-call after-hours infrastructure support.  

Core Responsibilities 

• Infrastructure Operations & Support: Manage assigned infrastructure systems, ensuring their stability, security, and efficient operation. 

• Project Execution: Complete assigned project tasks on time and within scope, ensuring project goals are met. 

• Consulting: Provide expert IT infrastructure knowledge and consulting for assigned projects. 

• Automation: Develop infrastructure automation code and documentation to streamline processes and improve efficiency. 

• On-Call Support: Provide on-call after-hours IT infrastructure support on a rotating schedule. 

• Presales Engineering: Support presales engineering efforts by providing infrastructure expertise to existing and prospective clients. 

Required Knowledge, Skills, and Abilities (KSAs) 

• Virtualization & Hyperconvergence: Experience with VMWare VSAN, Microsoft Hyper-V, or Azure Stack Hyperconverged Infrastructure, or Proxmox Virtual Environments. 

• High Availability Design: Experience in designing highly available systems. 

• Governance & Standards: Familiarity with standards documents and governance practices. 

• Business Process Design: Knowledge of business process design and implementation. 

• Systems Administration: Experience with Linux/Unix systems administration. 

• Project Management: Understanding of project management methodologies and tools. 

• Scripting: Experience with scripting languages such as Perl, Shell, Python, or PowerShell. 

• Networking: Knowledge of network addressing, Internet protocols, and DNS. 

• Best Practices: Familiarity with infrastructure administration and information security best practices. 

• Windows & Active Directory: Strong understanding of Windows Server environments and Active Directory infrastructure. 

• Databases: Knowledge of relational databases and SQL. 

• Storage: Experience with network storage and object storage solutions. 

Education and Experience Requirements 

• Education: Bachelor’s degree preferred in a relevant field of study. 

• Experience:  

• Minimum of 3 years of relevant IT experience. 

• Experience with server and storage virtualization. 

• Proficient in Linux operating systems. 

• Experience with Microsoft Windows Server and Active Directory. 

Languages 

• Fluency, both written and spoken, in English is required. 

Working Conditions & Physical Requirements 

• Travel: Willingness and ability to travel domestically and internationally preferred. 

• Physical Requirements:  

• Ability to occasionally lift and/or move up to 50 pounds. 

• Occasionally required to run and dress network or power cables. 

Key Performance Indicators (KPIs) 

• System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure. 

• Incident Response Time: Resolve critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day. 

• Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget. 

• Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more. 

• Backup Success Rate: Achieve 100% backup success rate for critical systems and services. 

• Security Remediation: Address and resolve 100% of high-priority security findings within 24–48 hours. 

• Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys. 

• Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 48 hours of changes. 

• On-Call Response Time: Ensure response times for on-call support are within 30 minutes during scheduled rotations. 

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